Privacy

We, Robinson Pelham Limited, are committed to protecting and respecting your privacy.

This Privacy Policy, together with our Terms and Conditions of Use, Terms and Conditions of Supply and Cookie Policy and any other documents referred to in them, set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By visiting www.robinsonpelham.com (the Site) you are accept and consent to the practices described in this Privacy Policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Robinson Pelham Limited of 39 Elystan Street, London, SW3 3NT, United Kingdom.

Information we may collect from you

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our Site, or by communicating with us by phone, e-mail or otherwise. This includes information you provide when you register to use the Site, search for a product, place an order on the Site, or when you report a problem with the Site. The information you give us may include your name, address, e-mail address and phone number, credit or debit card details and billing address.
  • Information we collect about you. Each time you visit the Site we may automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URLs) clickstream to, through and from the Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.

 

Cookies

The Site uses cookies to distinguish you from other users of the Site. This helps us to provide you with a better experience when you browse the Site and also allows us to improve the Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy .

Uses made of the information

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
    – to carry out our obligations arising from any contracts entered into between you and us;
    – to provide you with information about our other products via email or mail;
    – to notify you via email about changes to the Site;
    – to ensure that content from the Site is presented in an effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
    – to administer the Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    – to improve the Site to ensure that content is presented in an effective manner for you and for your computer;
    – to allow you to participate in interactive features of our Site, when you choose to do so;
    – as part of our efforts to keep the Site safe and secure;
    – to measure the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    – to make suggestions and recommendations to you and other users of the Site about products that may interest you or them.
  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

 

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected other parties including:

  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.  We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
  • Analytics and search engine providers that assist us in the improvement and optimisation of the Site.
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to other parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Robinson Pelham Limited or substantially all of its assets are acquired by any other person, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions of Use or Terms and Conditions of Supply and other agreements; or to protect our rights, property, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (the EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of orders you place with us, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any other person for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Robinson Pelham Ltd, 39 Elystan Street, London SW3 3NT OR info@robinsonpelham.com.

The Site may contain links to and from other websites. If you follow a link to any of those other websites, please note that those websites may have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check this page in future to see any updates or changes to our Privacy Policy.

Contact

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to Emily Smeaton, Robinson Pelham Ltd, 39 Elystan Street, London SW3 3NT, emily@robinsonpelham.com 0207 828 3492.
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